We strive to provide our customers with genuine, high-quality fitness supplements. If you experience any issue with your order, please review our return and refund policy below.
Eligible Returns
Returns are accepted only if:
- The product is damaged during delivery.
- You receive the wrong product.
- The product has manufacturing defects.
- The product is expired upon delivery.
Return Conditions
- Return requests must be raised within 48 hours of delivery.
- Products must remain unopened, unused, and in their original packaging.
- Original invoice or proof of purchase is required.
- Images or videos may be requested to verify the issue.
Non-Returnable Items
Returns will not be accepted for:
- Opened or used supplements.
- Products damaged after delivery.
- Orders placed incorrectly by the customer.
- Products without original packaging.
- Free gifts or promotional items.
Refund Process
Once your returned item is received and inspected:
- Approved refunds will be processed to the original payment method.
- Refunds usually take 5–10 business days, depending on your bank or payment provider.
- Shipping charges are generally non-refundable unless the error occurred on our side.
Order Cancellation
Orders may be cancelled before dispatch. Once an order has been shipped, cancellation requests cannot be accepted.
Need Assistance?
For return or refund-related queries, please contact our customer support team with your order number and product details.
Email at : support@puresupps.in